• Working across, leading and overseeing client partnerships to develop, grow and retain client relationships and business through best-in-class client services delivery

• Must have at lest 2 years experience working in a key account management role.

• Build and maintain superior client relationships including the development of account plans and a contact management strategy for key clients with full accountability for its delivery

• Identifying and delivering incremental revenue opportunities from current clients through identifying and pursuing new projects/initiatives as well as cross selling existing products

• Must have passion to deliver first class customer service and key account management as well as professional phone manner

• Must be comfortable liaising with clients in person and building a rapport with our customers

• Ability to show initiative and troubleshoot effectively and efficiently, with the relevant skills to provide ongoing communications with our customers as well as our internal teams

• Willing to attend customer sites and manage quarterly business reviews

• Logical thinker with good analytical and problem-solving skills

• Ability to deal with multiple problems simultaneously

• Generate sales among client accounts, including upselling and cross-selling

• Willingness to think outside the box as well as introduce efficient processes

• Makes sure clients receive requested products and services in a timely fashion

• Ability to manage time effectively across all key accounts

• Working collaboratively and in harmony with the wider team to deliver business growth and cultivate a culture of team work, honesty and openness

• Appetite to learn new technologies e.g. web, mobile

• Liaising with the existing customer base and key accounts

• Multi-tasking across different clients and dealing with multiple accounts and client requests at the same time

• Documenting customer requests and tracking progress of help desk tickets

• Managing implementations of new customer projects

Working Hours: Monday to Friday 9:00am – 17:30pm based in an exciting area of London and WFH

Annual Leave: 20 days + bank holidays plus your birthday gifted off

This position is an opportunity to work with a great team and an exciting customer base. We are a small, dynamic and quickly growing organization where you can have a large impact and direct contact with our customers. We are looking for a candidate that can operate independently with minimal direction, understand when situations require input or participation from other team members and add to the ‘can do’ positive attitude of the BlueRunner team!

Job Types: Full-time, Permanent